Managed Services with the Amaral Group Live Help Desk
Our managed services offer clients 24/7/365 support helpdesk services anytime they need us. We understand that every customer has unique software applications that they use to run their businesses, so that’s why our Live Helpdesk accommodates every client with a unique onboarding process that molds our service to each customer’s specific needs.
The purpose of our managed services offering is to deliver expert North American based Helpdesk and NOC to each client, so that they have a seamless IT experience, and any issue they have is quickly resolved. Helpdesk services are available for desktops, laptops, and hand-held and mobile devices. With decades of extensive information technology experience, we’ve developed, through elite onboarding procedures, an extensive knowledge base of common issues. With a proven track record of success of working with end customers in countless verticals, The Amaral Group takes great pride in being able to understand and fulfil the needs of all our clients.
Providing You with Exceptional Service Is Our Number One Priority
Only well-trained level 2+ Support Analysts answer the phone and will promptly rectify any issues. The staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise that well exceeds most large corporate helpdesks. We perform background checks on all employees, security and ticket audits are performed regularly, and all staff sign employee nondisclosure and privacy statements.
24 X 7 X 365
85% – 90% First Call Resolution Rate