Managed Services

Amaral Group Live Help Desk (LVHD)

24×7 Support Helpdesk Services Any Time You Need Us

  • AMARAL GROUP LVHD, delivers expert North American based Helpdesk and NOC with the backing of a decade’s deep knowledge base.
  • Every customer has unique software applications that they use to run their businesses, and AMARAL GROUP LVHD accommodates that with a unique onboarding process that molds service to each customer’s specific needs.
  • With a proven track record of success, working with end customers in countless verticals, AMARAL GROUP LVHD takes great pride in being able to understand and fulfill their needs. Only well-trained level 2+ Support Analysts answer the phone and will promptly rectify any issues.
  • **OPTIONAL** NOC services run 24×7, providing full remote remediation of network devices, PC’s and servers, maintaining and enriching the health of a partner’s active environment.

 

24 X 7 X 365

BUSINESS HOURS

AFTER-HOURS

North American Based Support with an 85% – 90% First Call Resolution Rate

  • AMARAL GROUP LVHD has developed, through elite onboarding procedures, an extensive knowledge base of common issues. Problems are quickly identified, and fixes are delivered for a wide variety of topics.
  • The staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise that well exceeds most large corporate helpdesks.

Providing You with Exceptional Service Is Our Number One Priority

  • Helpdesk services are available for desktops, laptops, and hand-held and mobile devices.
  • AMARAL GROUP LVHD performs background checks on all employees. Security and ticket audits are performed regularly, and all staff sign employee nondisclosure and privacy statements.

If you’d like to learn more about Managed Services, call us at 617.440.7900 x210 or email sales@amaral.com.