Live Virtual Help Desk

24×7 Support Helpdesk Services Any Time You Need Us

  • LVHD, the industry’s premier white label Helpdesk and NOC solution, delivers expert North American based Helpdesk and NOC with the backing of a decade’s deep knowledge base.
  • A premier Ingram Micro partner for close to ten years, the helpdesk is designed to deliver a first-class Helpdesk experience at a price to meet every budget.
  • Every customer has unique software applications that they use to run their businesses, and LVHD accommodates that with a unique onboarding process that molds service to each customer’s specific needs.
  • With a proven track record of success, working with end customers in countless verticals, LVHD takes great pride in being able to understand and fulfill their needs. Only well-trained level 2+ Support Analysts answer the phone and will promptly rectify any issues.
  • NOC services run 24×7, providing full remote remediation of network devices, PC’s and servers, maintaining and enriching the health of a partner’s active environment.
  • All of this is done remotely using YOUR agent or collector-based remote tools, so you will never be forced to buy any additional installations.

24x7x365

Business Hours

After Hours

North American Based Support, with an 85% – 90% First Call Resolution Rate

  • LVHD has developed, through elite onboarding procedures, an extensive knowledge base of common issues. Problems are quickly identified, and fixes are delivered for a wide variety of topics.
  • The staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise that well exceeds most large corporate helpdesks.

Providing You with Exceptional Service Is Our Number One Priority

  • Live VHD has built a reputation for helping customers grow and scale. Partners of LVHD delegate support calls while maintaining their company’s brand, allowing them to focus on generating new sales and maintaining customer loyalty. Helpdesk services are available for desktops, laptops, and hand-held and mobile devices.
  • LVHD performs background checks on all employees. Security and ticket audits are performed regularly, and all staff sign employee nondisclosure and privacy statements.

Contact us today: sales@amaral.com and 617-440-7900 x:250