Technical Support

Technical Support

The failure of even one part of your network can bring your applications, systems, and business to a screeching halt, resulting in a loss of productivity. Don’t let problems with IT hold your business back. Our Technical Support services allow you to offload the expensive time-consuming tasks of supporting your IT environment. Get back to focusing on what really matters: growing your business.

We provide a variety of technical support plans. Choose between either a monthly managed IT services contract or a no-commitment contract hourly on an as-needed basis. We will help you find a plan that works best for your business.

Option 1: Hourly as needed with no commitment

Instead of worrying about the day-to-day issues that inevitably arise, let our team of expert consultants handle the IT support. Our dedicated support engineers will be on call to handle any IT issues that arise. Our company is proud of the personal touch we bring to IT management. With The Amaral Group, you will know exactly who you are working with and our engineers will learn your environment inside and out. No more long wait times or automated messages. You will always speak with a real person.

Option 2: Monthly Managed Services

What makes our managed it services different? We offer managed service packages to ensure that you get a service that best fits your businesses needs and budget. Get ready to take your business to the next level with managed IT services.

Our “Gold Standard IT” service as the title suggests sets the baseline standard as to how help desk services should be delivered. Perhaps your office is completely cloud based and you do not even need a pricey managed service. 

Lowest cost 
24/7/365 
Dedicated toll free number 
80% of issues are resolved on the first call 
Utilization monitoring 
Incident tracking 
Service utilization 
Reporting

What we offer with our White Glove Network Managed Service is the unique opportunity to eliminate the hassle of managing your network meanwhile avoiding any overlap of your existing support staff, whether they are in-house or outsourced. 

Pay only for the network services you need 
24/7/365 (option) 
Utilization monitoring 
Incident tracking 
Reporting 

Combine the power of our two great managed services for a truly Complete IT managed solution. The benefits for your help desk and your network are clearly lined out in their respective services splash pages. You can click here for the details of the help desk services and click here for details of the network management services. Overall, what you get here is a completely flexible, agile, and outsourced solution that you can manage with one vendor.