Software as a Service (SaaS)
Summary
A software platform in the cloud fully managed by a service provider. The service provider takes care of all the infrastructure including server configuration, software installation, storage provisioning, backups, network management, upgrades, maintenance and support
Products
Salesforce, ServiceNow, QuickBooks Enterprise
Features
Software available on-demand in the cloud ready to use with no installation required
Access to internet and a web browser are typically the only requirements to use
License models based on subscription depending upon number of users and features
Automatic updates and maintenance performed by the service provider
Customers
Customers who need easy access to business applications without the installation and maintenance
Customers who have limited or no dedicated resources for installing and maintaining software applications on-premises
Customers who are seeking to reduce costs of on-premises hosting including physical infrastructure and IT management and support