Managed Services

Is it time to consider managed IT services?

You may be familiar with our as-needed IT consulting and staff augmentation services. Perhaps you are here because there is something lacking with your current IT support infrastructure. Are you paying too much? Does your current IT staff lack the expertise and experience to support your growing demands? Are you growing impatient from slow and unreliable response times to IT issues? These are all things that lead our customers to consider or move to a managed IT services.

What makes our managed IT services different?

We offer three different kinds of managed service packages to ensure that you get a service that best fits your businesses needs and budget. Get ready to take your business to the next level with managed IT!
Click a service level below to read about it.

Our “Gold Standard IT” service as the title suggests sets the baseline standard as to how IT help desk services should be delivered. Perhaps your office is completely cloud based and you do not even need a pricey managed service. If you click here, the following page will outline in more detail what this service includes.

SMBs, this service is definitely for you! However, it works for large enterprises as well.

Service highlights

  • Lowest cost
  • 24/7/365 (option)
  • Dedicated toll free number (option)
  • 80% of issues are resolved on the first call
  • Utilization/Incident tracking and reporting included (Monthly)
  • Service utilization (monthly) analysis reporting feature included!

What we offer with our White Glove Network Managed Service is the unique opportunity to eliminate the hassle of managing your network meanwhile avoiding any overlap of your existing IT support staff, whether they are in-house or outsourced.

Click here to learn more details about how we can add value with this service offering.

Service highlights

  • Pay only for the network services you need, not for a help desk you do not.
  • 24/7/365 (option)
  • Utilization/incident tracking and reporting

We combined the power of our two great managed services to offer you a truly Complete IT managed solution. The benefits for your help desk and your network are clearly lined out in their respective services splash pages. You can click here for the details of the help desk services and click here for details of the network management services.

Service highlights

  • Overall, what you get here is a completely flexible, agile, and outsourced IT solution that you can manage with one vendor, which would be us, The Amaral Group!

For more details, please reach out to a sales engineer at The Amaral Group. or 617.440.7900 x250